Dear Crystal Lovers!

Below are the most frequently asked questions that we get here at CrystalsGems.com. If you still have any specific question that you would like to ask, please feel free to email us at our contact form, and we’ll be glad to answer any inquiries that you may have.

Q: WHEN WILL YOU SHIP MY ITEMS?
A: ALL items are subject to a handling period of approximately 2-3 business days before they are dispatched. 99% of orders leave their warehouse within 2-7 business days of payment. We will notify you by email when your items have been shipped.

Q: WHEN WILL I RECEIVE MY ITEM(S)?
A: For ALL items, please allow a maximum of 3-5 weeks delivery time as they may be shipping from our supplier partners located in other countries. However, we always strive to deliver within an optimal time frame of 2-3 weeks. Due to our ZERO shipping rates that we charge, we can only use the cheapest shipping services available to us, and this accounts for the relatively long wait times. Sometimes they can be a bit faster, but will still take 2-3 weeks (at best). Please bear with us, but if it arrives sooner, then great!

Q: WHERE ARE MY ITEMS COMING FROM?
A: To provide you with the best possible price and selection, most of our promotional items are located in other countries such as China, Hong Kong, and sometimes, Thailand.

Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?
A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. This applies especially for different items within the same order cart. Please keep this in mind when receiving deliveries.

Q: How will my items be shipped?
A: The items are almost always sent out from our partner warehouses packed inside secure envelopes (or boxes, if necessary) that have bubble wrapping layers inside. This ensures nothing gets damaged or broken in transit.

our shipping parcel
Shipping parcels normally look like this
bubble wrapping
The crystals will always be secured with lots of bubble wrapping to protect them from damage
parcel envelope
Typically, the parcel envelopes have bubble wrapping layer inside them.
shipping items
This is normally how your items will look (interior view), once you open the envelope.

Q: WILL I BE PROVIDED WITH A TRACKING NUMBER?
A: All items will have tracking numbers, but the carrier may vary, depending on where they are shipping from and the mode of shipping. Since your item is shipped with a tracking number, it will be provided to you after the item ships. All of our items do have tracking numbers though, and they will be provided to you via an email from Paypal, when the items ship out.

Q: CAN I CHANGE OR CANCEL MY ORDER?
A: If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once your order has shipped, we will no longer have the ability to make changes or to cancel the order.